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Warranties & Returns & Order Cancellations 1

WARRANTIES, RETURNS & ORDER CANCELATIONS

This Refund, Return and Repair Policy is applicable to purchases made from via http://www.bubmania.com.au/ and the BubMania retail store.

At BubMania we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from BubMania online, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from the BubMania store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.If you have any questions about this policy, please contact us at 07 4638 3616 or email us at sales@bubmania.com.au

 

About our Refund, Return & Repair Policy  

This is the Refund, Repair and Return Policy of BubMania Online, and applies where you make a purchase online from www.bubmania.com.au and the BubMania retail store.

 

Change of Mind & Cancellations

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Delivery options are available on our site, some items are too bulky to send by standard delivery and we want to give you the best price.  If you select the Incorrect delivery for your area, you will be emailed and sent an invoice for the delivery cost.  If you change your mind and wish to cancel your order, you will be charged a cancellation fee of 10-20%.

 

Consumer Guarantees and Your Rights Under the Australian Consumer Law

Refer to Consumer Guarantees for more information.

 

Goods Damaged in Transit

If any goods arrive damaged, please contact us on 07 4638 3616 or email us at sales@bubmania.com.au as soon as possible. BubMania staff will arrange to have the damaged goods returned to the BubMania Store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

 

Refunds

Refunds will be made by BubMania via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days.

 

Delivery Charges

Where BubMania considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to BubMania will be at BubMania’s cost.

 

Returns and Repairs

You may return goods we have delivered to you by mail by contacting us at 07 4638 3616. You may also contact or attend the BubMania Store where you collected your goods, or where your goods were dispatched from, and a BubMania staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement. Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description. You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

 

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact us on 07 4638 3616 or email us at sales@bubmania.com.au