We will use our best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met.
We ship the majority of our items via Australia Post eParcel, and TNT Couriers. All of our items are traceable with tracking numbers. At the time of dispatch you will receive a notification and tracking number.
You can view estimated shipping costs before you proceed to the checkout by adding your items to the cart. You will need to enter your state and postcode then you will be able to view what the shipping price will be.
Delivery costs are calculated on the website when you add items to your cart and are based on your postcode, weight and amount of boxes needed to pack your items.
For security purposes all items must be signed for and cannot be left at your premises without a signature.
On the very rare occasion that a parcel may go missing we will lodge an investigation with the courier company. This investigation can take 5-10 working days for the courier company to complete. You will be kept appraised of the status of this investigation as it takes place.
If you have received anything that is not correct, faulty or damaged please contact us on 07 4638 3616 or email us at email@example.com and we will discuss how to rectify this as quickly and as smoothly as possible for you.
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If you come across what you believe to be a technical error or inaccuracy of our content please contact us
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